Return
Returns
Amuqer's return policy
Amuqer's return policy aims to ensure customer satisfaction, in accordance with the Consumer Protection Code, providing transparency and respect for consumer rights.
Deadline for returns
Return: The customer may request the return of the product within 7 (seven) calendar days from the date of receipt, as established by the Consumer Protection Code.
Conditions for returns
The product must show no signs of use, be in perfect condition and in its original packaging.
Accessories, gifts or any additional items provided with the product must be returned.
Return process
The customer must contact our Customer Service (SAC) within the established deadline, informing the reason for the exchange or return. After analyzing the information, we will provide instructions for returning the product.
In the case of a return, the refund will be made according to the payment method used in the purchase.
Shipping costs
Amuqer is responsible for the shipping costs of the new product in case of manufacturing defects or shipping errors.
In cases of exchanges due to personal preference, such as color of the pieces, size of the product or model, the shipping costs will be the responsibility of the customer.
Return due to manufacturing defects:
If the product has a manufacturing defect, the customer must contact our Customer Service immediately. The return will be analyzed and, if the defect is confirmed, we will offer an exchange for an identical or similar product, or a full refund of the amount paid if the 7-day period has not been exceeded.
Warranty:
We offer a warranty against manufacturing defects for a period of 30 days from the date of purchase. The warranty does not cover damage caused by misuse.
The jewelry considered out of warranty is:
• Darkened by dirt;
• Broken;
• Incomplete;
• Scratched;
• Dented;
• • Reddish;
• With opaque or milky stones;
• Due to misuse;
• Worn due to constant use;
• Detachment or darkening of the resin.
The right to complain about apparent or easily detectable defects expires in 30 days, in the case of the provision of services and non-durable products; which is the case of the parts we supply.
What are non-durable consumer goods?
Non-durable consumer goods are those called immediate consumption (or short-term). Ex.: food, clothing, footwear, costume jewelry, etc.
What is a durable good?
Durable goods are nothing more than products that do not cease to exist after use, such as: household appliances, automobiles, computer equipment, etc.
Policy for the (Buy 3, Pay for 2) promotion
Partial return (1 item returned): If the customer chooses to return only one of the items purchased in the promotion, the refund will be 80% of the proportional value of the product, taking into account the discount applied in the promotion.
Example: Suppose the customer purchased 3 items in the "Buy 3, Pay for 2" promotion for $600.00 in total. The amount paid for each item would be $200.00. If the customer returns 1 item, the refund will be 80% of R$200.00, that is, $160.00.
Full refund of the order: If all promotional items are returned, a 100% refund of the amount actually paid by the customer will be made, i.e. $600.00.
If the customer wishes to return only the paid products and keep the item received as a gift, it will be necessary to pay 100% of the original value of the free item.
Free gifts have rules according to the promotion or coupon granted
Receiving a free gift is subject to the specific conditions of the promotion or coupon used. Such rules may include minimum purchase value, category of participating products, limit of units per customer, among other requirements defined by the brand. Contact our team.
If you have any questions, contact our support team via email at support@Amuqer.com
If your request complies with all the rules of our policy, you can request a refund here.