Guarantee

Warranty Policy

AMUQER WARRANTY POLICY

At AMUQER, we are committed to offering high-quality, long-lasting products. Our costume jewelry is made from 316L stainless steel and undergoes a PVD plating process, ensuring resistance to oxidation and discoloration. Our lifetime warranty is a reflection of this commitment.

Lifetime Warranty for Darkening and Greening: We offer a lifetime warranty exclusively for cases of darkening and greening of the pieces. It is important to note that wear that reveals the steel underlying the plating is not considered a problem with the coating and, therefore, does not trigger the warranty.

7-Day Warranty for Stones: In cases where the stones come loose without external intervention, such as falls, scratches or poor maintenance by the customer, we offer a 7-day warranty. We understand that, due to the manual placement of the stones, such situations may occur, and we guarantee the exchange without complications.

Lifetime Warranty Exchange Policy: If a product covered by the lifetime warranty needs to be replaced and the price of the item has been updated since the date of purchase, the exchange will be made upon payment of the difference between the amount originally paid and the price in effect at the time of the request.

However, it is important to note that if the stone is broken due to carelessness on the part of the customer, we will not exchange it. We believe that it is up to the customer to take care of the piece, taking due care and precautions to avoid damage.

Warranty Exclusions: The AMUQER warranty does not cover damage resulting from misuse, negligence, accidents, falls, collisions, improper use or modifications to the pieces. If it is identified that the damage is the result of any of these circumstances, the warranty will be void.

Procedure in Case of Defective Jewelry Upon Receipt: If you receive a defective piece of jewelry, we recommend that you do not use it and begin the exchange process within 7 calendar days after delivery. If you notice any irregularity, contact our team to start the exchange procedure.

Procedure in Case of Defective Jewelry after Receipt: We offer a warranty against manufacturing defects for a period of 30 days from the date of purchase. The warranty does not cover damage caused by misuse.

Jewelry considered out of warranty are:
• Darkened by dirt;
• Broken;
• Incomplete;
• Scratched;
• Cracked;
• Dented;
• Reddish;
• With opaque or milky stones;
• Damaged by misuse;
• Worn by constant use;
• With detached or darkened resin.

Deadline for Complaining about Apparent Defects: The right to complain about apparent or easily detectable defects expires in 30 days, in the case of the provision of services and non-durable products, which is the case of the parts we supply.

Definition of Non-Durable Consumer Goods: Non-durable consumer goods are those for immediate or short-term consumption, such as food, clothing, footwear, costume jewelry, etc.

Definition of Durable Goods: A durable good is a product that does not wear out with use, such as household appliances, automobiles, computer equipment, etc.

If your request complies with all the rules of our policy, you can request your warranty by clicking here.